Refund Policy

OnlineMeatShop's Refund Policy

At OnlineMeatShop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it.
  • It must be unused and in its original packaging.
  • You must provide the receipt or proof of purchase.

Please note: Items sent back to us without first requesting a return will not be accepted.

How to Initiate a Return

To start a return, please contact us at info@onlinemeatshop.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will evaluate the issue promptly and make it right.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (special orders or personalized items).
  • Personal care items (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you have questions or concerns about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

Contact Us

For any return or refund questions, please contact us at info@onlinemeatshop.com.