A
Fresh Halal British Angus Galbi Short Ribs – Korean Cross-Cut, Grass-Fed OnlineMeatShop Ltd · Policies
Refund & Exchange Policy
Fair, transparent, and straightforward — so you always know exactly where you stand.
Fresh Meat & Frozen Products
Perishable items policy
Due to the perishable nature of fresh meat and frozen goods, we are unable to accept returns or offer refunds on these products as a standard policy.
However, if your order arrives damaged, incorrect, or not as described, we will always make it right. You choose how:
Full Refund
Back to your original payment method
Replacement
A fresh order sent out to you
Please contact us within 24 hours of receiving your order at info@onlinemeatshop.com with your order number and a photo of the item.
·
Grocery Products
14-day return window on eligible items
We offer a 14-day return policy on grocery items. To be eligible, the product must meet all of the following:
- Unopened and in its original packaging
- In the same condition as when it was received
- Accompanied by proof of purchase
To initiate a return, contact us at info@onlinemeatshop.com and we'll guide you through the process.
·
Exchanges
Available within our local delivery zone only
Exchanges are available within our local delivery zone only. Who covers the cost depends on the reason for the exchange:
OMS Responsible
Our mistake
Wrong item sent or product arrived damaged — we cover all costs, no questions asked.
We cover it ✓Customer Responsible
Change of preference
Ordered the wrong item or changed your mind — delivery costs for the exchange are borne by the customer.
Customer covers delivery
Not sure if you're in our local delivery zone?Check our Local Delivery page →
·
Missing Items
How we handle shortfalls and discrepancies
Every order is quality checked and counted before it leaves our facility — this process exists specifically to minimise the chance of anything going missing from your parcel.
As a fresh meat supplier, there are occasional instances where available stock doesn't match your order at the time of fulfilment. In these cases, we'll proactively contact you to offer:
A Suitable Alternative
A comparable item from our range
Full Refund
For the affected item — your choice
If you believe an item is missing from an order you've already received, here's what to do:
1
Contact our team
Reach out via email or phone as soon as you notice the missing item.
2
Send us photos
We may ask for photos of the parcel and its contents to help us investigate properly.
3
We resolve it
Once reviewed, we'll process your refund or arrange a replacement as quickly as possible.
·
Order Cancellation & Modifications
Modify or cancel within the allowed window
We understand plans change. You are welcome to modify or cancel your order — as long as it falls within the cancellation window for your delivery type.
Local Delivery
24 hrs
Cancel by 23:59 the night before your delivery date
e.g.
Order Mon → Wed delivery
Cancel by 23:59 Tuesday
Cancel by 23:59 Tuesday
Nationwide Delivery
48 hrs
Cancel by 23:59 two nights before your delivery date
e.g.
Order Mon → Wed delivery
Cancel by 23:59 Monday
Cancel by 23:59 Monday
Once your order is in preparation, it cannot be modified or cancelled.
Your order is cut and prepared specifically for you — its bespoke and perishable nature means we are unable to make changes beyond this point.
Refunds for eligible cancellations are processed back to your original payment method within 3–5 business days.
To cancel or modify your order, contact us as early as possible at info@onlinemeatshop.com or call +44 0777 423 1609.
Still have a question?
We aim to respond to all queries
within 24 hours, Monday to Saturday.
info@onlinemeatshop.com
For returns, refunds & exchanges
+44 0777 423 1609
Mon – Sat, 11 AM – 6 PM