OnlineMeatShop's Refund Policy
At OnlineMeatShop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition that you received it.
- It must be unused and in its original packaging.
- You must provide the receipt or proof of purchase.
Please note: Items sent back to us without first requesting a return will not be accepted.
How to Initiate a Return
To start a return, please contact us at info@onlinemeatshop.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We will evaluate the issue promptly and make it right.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (special orders or personalized items).
- Personal care items (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
If you have questions or concerns about a specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.
Contact Us
For any return or refund questions, please contact us at info@onlinemeatshop.com.