Although the meat looks good quality I am a little upset as I didn’t realise it would arrive uncut so I’m left with a whole oxtail which I cannot cut into pieces
Dear Aysha Asghar,
Thank you for your order and for sharing your feedback. We're glad to hear you found the meat to be of good quality, but we’re sorry for any inconvenience caused regarding the cutting.
Our oxtail is available with free cutting options at checkout, but it looks like a whole oxtail was selected for this order. We’ll work on making this clearer in the ordering process to avoid any confusion in the future.
If you need assistance with cutting for future orders, please don’t hesitate to reach out—we’re always happy to help!
Best regards,
Delecious food and excellent customer service!am a new customer and will order again..
These ribs were gorgeous. Cooked in slow cooker then roasted with salt and pepper seasoning. Wish I had bought more 😁
The family loved these, will be purchasing them again. Fast reliable service.
Fresh meat, wrapped up well and cold on arrival