One of worst experiences of buying meat online
Made an order should've been delivered on Sat 13th, got an apologising email promising delivery on Tue 16th, and despite sending emails as well as ringing given before no delivery nor refund as of yet
Hi M Galal,
We’re genuinely very sorry for the experience you’ve had — we completely understand how frustrating and upsetting this must have been, especially after the delivery was delayed and you were left without clear updates. This is not the experience we want any of our customers to have.
We’ve emailed you directly so we can look into this properly and resolve it for you as quickly as possible. Please do check your inbox (and spam folder just in case), or feel free to reply directly to that email so we can put this right without any further delay.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right.
Onlinemeatshop.com Team
It was just as I always remembered it and it was wonderful I was able to get a whole piece to slow cook
It cooked beautifully and was delicious. However, it arrived in 3 pieces which I didn’t expect.
Hi there,
Thank you for taking the time to leave a review for our Fresh Halal Turkey Crown Boneless. We are glad to hear that it cooked beautifully and was delicious! We apologize for any inconvenience caused by the turkey arriving in 3 pieces. We will make sure to pass this feedback along to our team for future improvements. Thank you for choosing our product and we hope to have the opportunity to serve you again soon!
Best regards,
Nassim
Customer Service Team